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In this assistance hub, you’ll find quick access to live assistance for common computer and printer issues.

Click the tabs to switch between Computer and Printer topics, Then start a live chat with a assistance agent.

Printer setup issues

Printer offline

Wireless printer issues

Scanner issues

Color or black ink not printing

Cartridge issues

Print job stuck in queue

Paper jam issues

Instant Ink issues

Carriage is jammed

Windows operating system issues

Battery and adapter
issues

Computer is
slow

Wireless, wired, Bluetooth networking issues

Keyboard, mouse, touchpad, and clickpad issues

Perform an System Recovery

Display and touchscreen issues

Sound Issue

Computer locks up or freezes

Computer doesn’t turn on or boot up

Low disk space or memory issues

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